Fear mongering or fact? 4 reasons why now is different.
There’s a small but persistent contingent in the arts who believe that calls for change are unwarranted.
Have you encountered this resistance at your organization?
“We’ve been told for years that arts patrons are disappearing,” they say, “but they never really do.”
The data from the NEA and IMPACTS Experience tell a different story. Audience declines that coincide with the rise of the internet and smart phones have not eased, and “less in/more out” is a prevalent problem across the sector.
We’re nearing a tipping point, and some disciplines are closer than others.
Here are four reasons why now is different:
Accelerating Diversity
Arts patrons have traditionally come from predominantly white populations. But that consumer group is shrinking as society becomes more diverse.
Today approximately 50% of Gen Z identify as nonwhite, compared to about 30% of Baby Boomers.
The Digital Revolution
The internet has completely changed the game for arts organizations. They're no longer just competing locally.
Today’s consumer has endless options to choose from. She is infinitely more informed and empowered than in pre-internet times.
In short, the days when arts organizations dictated the cultural agenda are gone. Now, online consumers hold the power, collectively deciding what matters.
Financial Priorities
Money is tight. Younger generations have less disposable income than their parents did. And they’re more conscious of how they’re spending it.
Will they spend it on arts and culture experiences?
It depends on whether the sector can offer experiences that are relevant and valuable from the customer’s perspective.
Shifting Values
The rapid spread of information in today’s globalized world means that cultural influences evolve faster than ever. Audiences are exposed to a wider array of ideas and perspectives at a rapid pace.
And it’s not just about products. Consumers are more aware of injustices, crises, and movements worldwide, and collective action can quickly become global.
In fact, 64% of consumers now say they’ll buy from or boycott a brand based solely on its position on social or political issues.
It’s no longer a virtue to be apolitical.
Here’s a reality check for those reluctant to leave tradition behind:
While this has been a slow-moving challenge, it’s one that’s now rapidly building toward a tipping point. What does that tipping point look like?
According to data from IMPACTS Experience, at the current rates of negative substitution, arts organizations are on track to lose half of their audience base in seven years (if they’re performance based) or 21 years (exhibit-based organizations.) At that point, organizations are at risk for:
Financial Insolvency: A 50% drop means a severe loss of revenue, which could compromise the ability to cover basic operating costs.
Diminishing Margins for Adaptation: With only half the audience remaining, there’s far less room for error or experimentation. Efforts to pivot toward new strategies become riskier.
Negative Perception Spiral: A 50% drop may cause reputational damage, fueling the perception that the organization is struggling or irrelevant. This can further accelerate audience loss because people tend to gravitate toward experiences that feel vibrant and well-supported.
We’re in a critical moment for the sector, one that demands immediate action.
In a world where relevance and customer centricity drive success, organizations that fail to adapt risk everything. The stakes are high, but for those willing to rethink their approach, the potential rewards are huge.
Here’s the bottom line: Your target audience cannot be limited to the Insiders who already know and love your art form. You’ve got to start leveraging the audience-building power of customer-focused outcomes.
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